Shipping Policy
Shipping Policy
| Within India | International | |
| Courier Partners | Xpressbees, Delhivery, DTDC & Bluedart | DHL |
| Shipping Charges | INR 50 to 200 per 500 grams based on location and mode (surface/air) selection | Actual DHL Fee for deliveries outside India |
| Shipping Charges Calculations & Payment | Actual or Volumetrics Weight – Whichever is higher To be transferred before dispatch via Razorpay link or UPI | Actual or Volumetrics Weight – Whichever is higher To be transferred before dispatch via PayPal Link |
| Tracking Details | Tracking link shall be shared via WhatsApp after dispatch | AWB# shall be shared via email after dispatch |
| Address & Contact Information | Please share detail as below Full NameComplete Address including House#/Street/Office Name/ Building, City, State & Pin CodeMobile# & Alternate Mobile# | Please share details as below Full NameComplete Address including House#/Street/Office Name/ Building, City, State & Zip CodeMobile# Email |
| Verifications & Parcle Handover | The customer must provide OTP to the delivery partner to receive the packet. | International shipments may experience delays if customs require additional verification timeCustom clearance is the customer’s responsibilityMuskurado.com is not responsible for customs delays, rejections or returns |
| Delivery Timelines | 3 to 10 days, based on region, Location, Pin Code, mode (surface/air) and force majeure | 8 to 15 day, Varies based on destination & Custom Clearance process of the Country |
| Return to Origin (RTO) | In case the shipment returns due to address or mobile# or no-response from customer to the delivery partner – the customer shall pay the additional charges for return & redispatch | Muskurado.com is not responsible for return due to address issue or Custom Clearance & VerificationsMonetary losses against above reasons need to borne by Customer and Muskurado.com is not liable for any compensation against these losses |
Note: The policy emphasizes the importance of providing accurate address and contact details, highlights potential delays due to customs verification and specifies the customer’s responsibility for customs clearance and potential losses.
The policy is subject to change, and customers are advised to review the latest version on our website. For further assistance, please contact us at [email protected] or +91 8377882012
