Shipping Policy

	Within India	International
Courier Partners	Xpressbees, Delhivery, DTDC & Bluedart	DHL
Shipping Charges	INR 50 to 200 per 500 grams based on location and mode (surface/air) selection	Actual DHL Fee for deliveries outside India
Shipping Charges Calculations & Payment	Actual or Volumetrics Weight – Whichever is higher   To be transferred before dispatch via Razorpay link or UPI	Actual or Volumetrics Weight – Whichever is higher   To be transferred before dispatch via PayPal Link
Tracking Details	Tracking link shall be shared via WhatsApp after dispatch	AWB# shall be shared via email after dispatch
Address & Contact Information	Please share detail as below Full NameComplete Address including House#/Street/Office Name/ Building, City, State & Pin CodeMobile# & Alternate Mobile#	Please share details as below Full NameComplete Address including House#/Street/Office Name/ Building, City, State & Zip CodeMobile# Email
Verifications & Parcle Handover	The customer must provide OTP to the delivery partner to receive the packet.	International shipments may experience delays if customs require additional verification timeCustom clearance is the customer’s responsibilityMuskurado.com is not responsible for customs delays, rejections or returns
Delivery Timelines	3 to 10 days, based on region, Location, Pin Code, mode (surface/air) and force majeure	8 to 15 day, Varies based on destination & Custom Clearance process of the Country
Return to Origin (RTO)	In case the shipment returns due to address or mobile# or no-response from customer to the delivery partner – the customer shall pay the additional charges for return & redispatch	Muskurado.com is not responsible for return due to address issue or Custom Clearance & VerificationsMonetary losses against above reasons need to borne by Customer and Muskurado.com is not liable for any compensation against these losses

Note: The policy emphasizes the importance of providing accurate address and contact details, highlights potential delays due to customs verification and specifies the customer’s responsibility for customs clearance and potential losses.

The policy is subject to change, and customers are advised to review the latest version on our website. For further assistance, please contact us at care@muskurado.com or +91 8377882012